FAQ

Guide for travelers

AMAZONAS

IS MALARIA A SERIOUS ISSUE IN THE AMAZON?

It is not a serious problem for travelers; cases of malaria confined outside of the touristic areas, so there is no need to worry about anything. However, it is wise to take repellent with you and to wear long sleeves, it will protect you.

HOW MUCH LUGGAGE ALLOWED ON THE AMAZON TOURS?

All packages allow 10kg of luggage per person, but not to worry, you can take your entire luggage with you. Once arrival into the jungle, a representative from the lodge will take your extra luggage and securely. The final day you will go back to the office to collect your luggage and take your flight.

WHAT KIND OF THINGS SHOULD I PACK FOR THE AMAZON?

Here is a packing list that we recommend for your vacation in the Amazon jungle:

  • Long-sleeved cotton shirts, tight fabric and light colors.
  • Lightweight, light colored long pants.
  • Wide-brimmed hat.
  • Binoculars.
  • Camera.
  • Flashlight with batteries.
  • Hiking boots up to the ankle.
  • Sunscreen.
  • Sunglasses.
  • Mosquito repellent.
IS THERE ELECTRICITY IN THE ACCOMMODATIONS?

Many of the accommodations have electricity, but are often limited at night during dinner. At night, candles or lanterns usually used in the rooms; this creates a beautiful environment while conserving energy.

IS THERE HOT WATER IN THE ACCOMMODATIONS?

Inka Terra is the only one that provides hot water, but after spending a day in the hot and humid jungle, a cold shower is usually a welcome moment.

REGARDING THE RELAXATION DAY IN THE RAIN FOREST, IS IT POSSIBLE TO WALK THROUGH THE PROPERTY OR ARE WE CONFINED IN THE PROPERTY OF THE HOTEL?

You can move and approach the hotel, but we do not recommend that you go further because you can easily get lost, there are many trails and everyone looks the same, so it is always better to be with someone from the area. Guides are always available and will be happy to accompany you for a walk for a few minutes or hours.

MACHU PICCHU

ARE THERE LIMITS ON LUGGAGE FOR THE TRAIN TO MACHU PICCHU?

All passengers travelling on the train to Machu Picchu only have a limit of 7kgs (15.5 lbs).

LAKE TITICACA

IS IT POSSIBLE TO SPEND THE NIGHT ON ONE OF THE ISLANDS?

Yes, in case we have family homes available in either Uros, Amantani or Taquile

CAN LIVE PERU OFFER A BOAT TRIP TO BOLIVIA?

No, unfortunately, the only way to travel to Bolivia is by bus or private van to travel by land, crossing the border with Copacabana.

HOW IS THE CLIMATE IN THE TITICACA LAKE?

From April to October it is dry season, most days are sunny and warm, but the nights will be cold. During the rainy season, the days can be hot and have periods of rain, but also periods of sun. Sunscreen is highly recommended here, even on cloudy days.

NAZCA

HOW MANY PEOPLE ARE ON THE PLANES?

Five totals on these planes, four people get to sit by the window and one person must sit in the middle.

HOW LONG IS THE FLIGHT?

The flight time is a total of thirty minutes.

ARE FLIGHT TAXES INCLUDED IN MY ENTRY PRICE?

No, taxes for these tours must be paid separately and will cost 25 soles.

HOW IS THE CLIMATE IN NAZCA?

The weather is pleasant throughout the year it almost never rains; most days are warm and sunny. During the nights, it stays warm, however, in the winter the nights can be a bit cold

WHAT KIND OF ACCOMMODATION DOES “LIVE PERU” USE?

We work with bed and breakfast or three, four and five star hotels, all our hotels in Peru have private bathrooms, hot water and clean rooms. For certain packages, we have houses also available.

WHAT LOCATIONS ARE AVAILABLE?

We offer family homes in a variety of areas; our most popular places are located in Taquile Island on Lake Titicaca. The magic of this experience is that you have the opportunity to live one day, experience the lifestyle and enjoy the food they prepare.

WHAT CAN YOU EXPECT FROM A HOME?

These offer a great experience to enjoy the daily life of the Andean villages; the accommodations are very basic, but comfortable. In your room you will find single beds, the bathroom (shared) the accommodation is simple, but the hosts will make you feel as comfortable as possible, serving you deliciously prepared food and sharing their lives with you.

HOW DO I CHECK INTO THE HOTEL? WILL I BE SEND MY BONDS FOR HOTEL ROOMS?

Your guide will handle all coupons so you never have to worry about keeping up with the documents; we are here to make your vacation. Once at the hotel, your reservation will be waiting for you and you only need to register. The receptionist will ask for your passport to make a copy, which is a requirement of the Peruvian government.

WHERE ARE THE HOTELS LOCATED?

All our hotels are located in safe and easily accessible areas. You will be near from the main attractions, as well as restaurants and shops.

WILL THE HOTEL STAFF SPEAK ENGLISH?

Yes, most of the hotel’s primary staff (reception, restaurant, and administration) will speak English. In addition, remember, your English-speaking guide is always available to help you if necessary.

IS THE HOTEL SAFE?

We carefully select the hotels with a number of factors, first your safety, we have never had incidents with our customers. With regard to your personal items, we recommend that you use the hotel safe to store any of your valuables.

WHAT KIND OF BREAKFAST IS SERVED?

B & B and three star hotels usually offer a standard continental breakfast of bread, jam, juice, coffee, tea and fruit, four and five star hotels usually offer a buffet breakfast, which includes hot products such as eggs and meats for the breakfast.

DO I HAVE A PRIVATE BATHROOM?

With the exception of family homes, all hotels have private bathrooms.

WILL I HAVE A HEATER IN MY ROOM?

Most of our hotels offer heat heaters or laptops in all rooms.

WILL I HAVE AIR CONDITIONING IN MY ROOM?

While most B & B or 3-star hotels only offer fans for ventilation and cooling, all of our four and 5-star hotels have air conditioning units in each room.

DO THE HOTEL ROOMS SMOKE OR DO NOT SMOKE?

All the hotels that LIVE PERU works with only non-smoking rooms.

WHERE ARE THE HOTELS IN MACHU PICCHU?

Sanctuary Lodge is the only 5-star hotel located at the entrance of the ruins. All other hotels are located at the base in Aguas Calientes.

WHAT TIME IS CHECK-IN / CHECK-OUT?

The entry and exit times vary depending on the place, but in general, you will find these schedules as follows:

 

Check-in

Check-out

LIMA

14:00

11:00

CUSCO

8:00

10:00

SACRED VALLEY

11:00

11:00

 

For other areas in Peru, times vary and will be noted according to individual property.

WHAT IS ALTITUDE DISEASE?

Altitude sickness, also known as hypobaropathy or soroche, is a pathological effect of high altitude in humans, caused by exposure to low partial pressure of oxygen at high altitude. It commonly occurs above 2,400 meters (8,000 feet). It presented as a collection of nonspecific symptoms that resembles a case of «flu, carbon monoxide poisoning or hangover.» It is difficult to determine who will be affected by altitude sickness, since there are no specific factors that compare with this susceptibility to altitude sickness. However, most people can usually climb up to 2,400 meters (8,000 feet).

ARE THE TOURS DESIGNED TO HELP WITH ALTITUDE ACCLIMATIZATION?

Yes absolutely, we design our tours so you can gradually acclimatize. For all our trips from Lima to Cusco, we will take you first to the Sacred Valley (Altitude: 2900m, 9500ft), then to Machu Picchu (Altitude: 2000m, 6500ft) and finally to Cusco (Altitude: 3400m, 11150ft), giving your body Enough Time to adjust gradually.

CAN THE ALTITUDE DISEASE BE AVOIDED?

We know that this does not affect all people, so, the best way to try to prevent altitude sickness or “soroche” is by following the steps below:

  • Do not exercise too much the first day.
  • Eat light the first two days.
  • Drink lots of water and Gatorade.
  • Have coca candy on hand
  • If you have any heart problems, consult your doctor.
  • We recommend drinking a lot of coca tea, biting the leaves; this increases the absorption of oxygen in the blood.
WHAT HAPPENS IF I GET ALTITUDE DISEASE WHILE I DO THE INCA ROAD?

Our guides will evaluate you for any symptoms of altitude sickness. Generally speaking, once you spend the first day, most hikers are fine, in the unlikely event that you have a serious case of altitude sickness, a doorman will take you back to the nearest populated area. However, don’t worry, this is extremely rare.

WHAT IS THE ALTITUDE OF EACH AREA WE WILL VISIT?

Destiny

Altitude

Arequipa

2300m / 7500ft

Colca Canyon

3600m / 11900ft

Cusco

3400m / 11150ft

Ica

406m / 1340ft

Lima

Sea Level

Machu Picchu

2000m / 6500ft

Nazca

600m / 2000ft

Puno

3800m /1 2500ft

Sacred Valley

2900m / 9500ft

ARE THERE LOCKERS OR AN AREA WHERE I CAN STORE MY THINGS AT THE LIMA AIRPORT?

Lockers are near the domestic departure exit. The airport staff will point you in the right direction; it cost 7 soles per hour and 28 soles for the whole day. There is also a left-luggage area where you can leave your suitcase. the cost 3.50 soles the hour per piece or 14.00 soles for the day per piece.

ARE THERE HOTELS WHERE I CAN STORE MY EXCESSIVE LUGGAGE TEMPORARY?

In case you are going to Amazon, Paracas or Machu Picchu, it is easy to store your excessive luggage at the hotel you are staying at the day before you leave to the above-mentioned places. Always confirm this with us.

ARE THERE ANY DEPARTURE TAXES THAT I WILL HAVE TO PAY?

All departure taxes are now included in the ticket price.

HOW WILL I FIND MY GUIDE IN THE AIRPORT?

Our representative will be waiting for you with a sign indicating your name and will take you to your transport. Watch for our logo and your name or your group name.

WHAT HAPPENS IF MY FLIGHT IS DELAYED?

Send us an e-mail or call us if you have any delays, however, by using your flight number we can track the changes of the airline so you can count with our representatives at the right time, even if your flight is delays our team also confirms your flights so you do not have to worry about the details. If there is any change or inconvenience, our representative will notify you wherever you are at each destination.

HOW WILL I RECEIVE MY TICKETS?

We arrange everything via e-tickets so there is maximum flexibility for you; we will have your boarding passes already. In certain instances, you will be able to check-in for your flight 24hrs ahead of time from the comfort of a computer.

CAN I USE MY FREQUENT FLYER NUMBERS FOR MY FLIGHTS IN PERU?

If you are registered with any of the airlines we use, please pass us your frequent flyer numbers so we can automatically credit your miles with them. Please, make sure when you check inn, to pass this information to the airliner as well.

DOES LIVE PERU MAKE INTERNATIONAL FLIGHT ARRANGEMENTS?

It is our pleasure to help you find the best flights; however, there are several outlets online, such as orbitz.com, where you can find great deals.

ARE NATIONAL FLIGHTS INSIDE PERU INCLUDED IN THE COST OF MY PACKAGE?

All domestic flights are included, unless otherwise indicated. It is important that we have your passport information at the time of booking; all internal flight tickets are electronic. We can provide your reservation reference number and electronic ticket number, you only have to present your passport at the airline counter to register, and your personal tour guide will deliver printed boarding passes.

WHAT ARE THE FLIGHT TIMES OF EACH FLIGHT?
  • Lima to Puerto Maldonado  12:30
  • Lima to Cusco                        1:20
  • Lima to Arequipa                   1:25
  • Lima to Juliaca                      1:40 direct 2:40 w/ stopover
  •  Lima to Iquitos                       3:00
  • Cusco to Puerto Maldonado     00:55
  • Cusco to Arequipa                8:30 or 17:30 depending on stopover
WHAT AIRLINE COMPANIES DO LIVE PERU USE AND ARE THEY SAFE?

We select the airlines based on availability, pricing and schedule. We use all four domestic airlines with great frequency (LAN, TACA, Star Peru and Peruvian Airlines) All are quality airlines that provide great services. If you have a particular preference as to which airline we use, please feel free to make your request.

WHAT TYPES OF PLANES ARE USED FOR INTERNAL FLIGHTS?

Most internal flights use 727 or similar sized aircraft with a capacity of 80-120 passengers. Manu tours use 10-15 smaller passenger propeller planes.

WHAT ARE THE LIMITS FOR LUGGAGE ON DOMESTIC FLIGHTS?

On domestic flights in Peru, carry-on luggage is limited to 8kg/18lb and checked baggage is limited to 23kg/50lb. However, Peruvian Airlines maintains different regulations; it is allowed to take 4 Kg. of carry-on luggage and 23 kg in total.

WHAT AM I ALLOWED TO BRING IN MY CARRY-ON ON DOMESTIC FLIGHTS?

Generally, the best to follow the 3-1-1 rule for liquids and for everything else, you can find the best guidelines on what is permitted and prohibited, by visiting here. In general, flight restrictions in Peru are not strict as in the USA. Whatever you can bring from the US, you will be able to carry on your flights within Peru.

ARE THERE ANY RESTRICTIONS ON WHAT I CAN BRING TO PERU OR TAKE OUT OF PERU?

You can bring 2 liters of alcohol and 400 cigarettes to Peru duty free. You can bring items for personal use, such as cameras, laptops and travel items, it is illegal to remove any pre-Columbian art from Peru and enter most countries with these artifacts, if you are going to buy replicas, do it through an accredited merchant and obtain documentation from the National Institute of Culture Sellers to show it to customs officials. It is also forbidden to buy and carry animals (live), that are usually sold by merchants in the jungle, bags of cocoa leaves are sold in Peru and are legal, but they are not in most other countries, although, it would be impossible Producing a significant amount of cocaine from one of these bags is not worth the risk of bringing them back home.

WHAT FORMS OF CURRENCY AND PAYMENT ARE ACCEPTED?

The official currency of Peru is the Nuevo Sol (S /.). The US dollar accepted in most major stores, restaurants and hotels.

The average exchange rates for “Nuevos soles” as of May 17, 2011 were the following:

  •      USD 3.38
  •      GBP 4.14
  •      EUR 3.74
  •      CAD 2.54
  •      AUD 2.28

Note: it is recommended to check the exchange rate before buying the package.

WHERE CAN I EXCHANGE MONEY AT THE AIRPORT WHEN I ARRIVE?

Money exchange houses and ATMs are all very accessible throughout the airport, open 24hrs and generally have fair rates.

HOW DO I MAKE CALLS TO, FROM AND WITHIN PERU?

In order to dial from overseas, please dial 00 then 51 (the Peru country code), then the city code and then finally the phone number. City codes are as follows:

  • Lima 1
  • Cusco 84
  • Puno 51 
  • Arequipa 54

Dialing in Peru:

  • National calls (from city to city): Add zero before the city code.
  • Local calls (within the same city): Dial the number only.
  • Cell phone numbers are always preceded by a 9 and then the number. No other prefix is necessary.
WHAT IF THERE IS AN EMERGENCY? HOW DO MY FAMILY OR I CONTACT LIVE PERU?

If you need to contact us for any reason, call our local office, Culture Peru in Arequipa.

Business hours:

  • Monday to Friday: 9 a.m. at 1 p.m. and 2 p.m. at 6 p.m. local time (GMT -5)
  • Saturdays: from 9 a.m. at 1 p.m.
  • United States:
  • PERU:
  • NL:
  • Cusco local emergency 24 hours Phone:
  • Within Peru dial
  • Inside Cusco dial
CAN I BUY A LOCAL SIM CARD FOR MY PHONE AND HOW MUCH?

In Peru there are several mobile companies but the best known are Claro, Entel and Movistar. You can buy a prepaid SIM card for approximately 5 soles and then recharge it, according to your needs, at any store that sells Claro or Movistar products, as well as in most supermarkets and service stations. Before buying a SIM card, make sure your phone recognizes local networks (which is unlocked) as this is not always the case. Upon arrival, it is also possible to buy the SIM cards at the Lima airport.

WHAT HAPPENS IF I NEED TO CANCEL MY TRIP?
  • Any cancellation or change made by the client must be submitted in writing by the client as soon as possible.
  • The customer is responsible for any fees or charges incurred for the cancellation.
  • The full refund of the deposit will be made with a 90-day early cancellation, minus an administrative fee of $ 100 per person.
  • Cancellation 60-89 days before the tour start date: 30% deposit loss
  • Cancellation 31-59 days before the tour start date: loss of 50% of the total package price
  • Cancellation 0-30 days before the tour start date: 100% loss of the total package
  • All corresponding refunds will be made directly to your credit card or bank account, less the indicated rates.
  • Flight cancellations: all air packages and air tickets are subject to the cancellation policies imposed by the airlines.
  • We recommend the purchase of independent travel insurance in case of medical or other emergencies. Any late cancellation, with respect to emergencies, will be considered on a case-by-case basis. We will work personally with you to the best of our ability to apply your payment to another tour / hour or refund a portion of your payment.
 
WHAT HAPPENS IF LIVE PERU HAS TO CANCEL MY TRIP?
  • We will make all reasonable efforts to operate your route as sold. However, we reserve the right to reduce or modify the itinerary, or to substitute activities, hotels, meals or transportation, as we deem necessary.
  • No modification will alter the price of the package.
  • All deposits paid are placed in an escrow account, so your money is withheld until the date of your trip.
  • We reserve the right to cancel a trip at any time for a reason that, in our opinion, would compromise the quality of the trip or the safety of passengers or any other circumstance beyond our control. In case we need to cancel the tour for reasons beyond our control, we will reimburse your fully paid advance payments or work with you to apply those payments to another tour.
IN WHAT KIND OF CHARITABLE ACTS DOES LIVE PERU PARTICIPATE?

Every year we go to the highlands where people are very poor and have very limited resources, Christmas is very special for us and should be for them. On Christmas day we travel to a town giving our time and gifts to families and children. Usually, there is only one school in these communities and children who attend only have the opportunity to attend once or twice a week and even when they do, they must walk long distances, which for some lasts more than two hours. As the communities are located in height, families find it difficult to cultivate and, therefore, find it difficult to make a living. That is why we invite you to participate in our special Christmas package, everything is included in our Andean Christmas Tours, the only contribution we need from you are some gifts for children.

WHAT KIND OF ITEMS CAN I BRING WITH ME TO DONATE TO THE PREMISES?

Many items are available for purchase once you come to Peru, however, books in English and some household items are easier to find before traveling.

Gifts for children:

  • Clothes and shoes
  • Books (English and Spanish)
  • School supplies (scissors, glue, pencils, pens, etc.)
  • Toothbrush
  • Stickers
  • Markers
  •  Chalk
  • Whiteboard Markers
  • Notebooks
  • Coloring books

Gifts for the home:

  •  Solar garden lamps
  • Tools
  • Sheets and towels
  • Toothpaste and soap
  • Sunscreen
  • First aid kit
IS LIVE PERU A ‘GREEN’ TOUR COMPANY?

We are a company that cares about nature and our local people. We are involved in a series of social projects, give a percentage of our profits to our social projects and strive to ensure that our traditions and environments are preserved.

HOW CAN I SUPPORT YOUR SUSTAINABLE INITIATIVES?
  • Learn words from the local language.
  • Try to leave excess gaskets (film boxes, anything plastic), so your hosts do not have to deal with their trash.
  • Throw trash in containers and not on the streets.
  • Use rechargeable batteries instead of disposable batteries.
  • Try to take care of resources such as water, food and energy as it may be depriving the local population of these very valuable resources or have a negative impact on their environment. Do not throw toilet paper into the toilet, usually there is a lid located next to the toilet.
  • Buy local crafts and other products.
  • Do not buy souvenirs made from wild animals.
  • Ask before taking photos, especially from people some often ask for money in return. We recommend that you give something else instead of money, such as a souvenir of your country (nice pencil, calculator, a toy, toothbrush, etc.)
  • Please do not give children candy, since dental hygiene in the Andes is not very good. Instead of candy, bring toothbrushes, which is a perfect gift for them.
  • When you return home, send us your comments and tell us how we believe we can reduce environmental damage and increase the benefits for our local communities.
WHAT IS THE VOLTAGE IN PERU?

The entire electrical system is 220 volts and 60 cycles, some 5 and 4 star hotels have 110 volt electrical systems. Take care to check the voltage of the hair dryer, razors, sound systems, laptop battery chargers, video camera recording, etc. Otherwise, it will require a 220/110 volt transformer for proper use in Peru.

WHAT TYPES OF PLUGS ARE MORE COMMON IN PERU?

Most switches use two types of input:

  • Flat blade plug
  • Two round pins

The adapters can be easily found here, if necessary. It is rare to find outlets for grounded plugs (those with three pins) or for those that have a blade wider than the other does.

IS IT OKAY TO DRINK WATER IN PERU?

Drinking bottled water is a good idea, there are two types of water you can buy, with or without gas. Be sure to eat in good restaurants and buy fruits in quality supermarkets, if you buy fruit in a street market, you should wash it well before eating.

Important note: the water in Peru is not drinkable, it is okay to use it to brush your teeth and cook (whenever it is boiled), but it should not be taken directly from the tap.

WHAT KIND OF FOODS ARE TYPICAL OF PERU?

Among the most common you will find potatoes, corn,  rice and meat dishes, often with a spicy sauce. In the jungle areas, fresh fruits, fried bananas and other vegetables are also common, although vegetarians can easily accommodate in all areas.

WHAT FOODS AND DRINKS SHOULD BE AVOIDED TO SICK?

We recommend that you do not eat raw food, that you only drink bottled or boiled water and do not eat food from street vendors.

DO YOU USE YOUR OWN GUIDES AND TRANSPORT FOR THE ENTIRE ITINERARY OR DO USE OTHER COMPANIES?

For fully private tours, we use our own drivers and guides for the entire trip. When the package includes a shared tour, we select our travel partners and can confidently tell you that they share our high level of service and comfort.

DO ALL YOUR GUIDES SPEAK ENGLISH?

Yes, all our guides are professionals in English speaking; we also have guides who speak French, Portuguese and German.

HOW MUCH SHOULD I TIP THE GUIDE?

The tip leaves at your will, but we recommend the basic guideline of $ 10-40 USD per day per group. Drivers: $ 10-30 USD per day per group.

WILL OUR GUIDE BE WITH US ALL THE TIME?

In the case of a private tour, your guide will be available to you 24 hours a day, throughout the trip. If you shared some portions of your itinerary, you will have guides with you in all places, but you may be alone during the time of the tour.

WHAT VACCINES ARE NECESSARY?

Currently, the only vaccine or medication required is for yellow fever, and this is only required if you plan to travel to the Amazon area. This particular vaccine must be administered at least 10 days before your trip to be effective.

IS IT DIFFICULT TO TAKE MEDICATIONS WITH A PRESCRIPTION TO PERU?

It is no problem to bring your prescription medications as long as they are in their original containers and always in your carry-on luggage. Be sure to follow the safety guidelines if the medications are liquid.

WHAT FOODS AND DRINKS SHOULD BE AVOIDED TO SICK?

We recommend that you do not eat raw food, that you only drink bottled or boiled water and do not eat food from street vendors.

WHAT HAPPENS IF I SICK IN PERU?

Hospitals and clinics provide adequate services, especially in Lima, Cusco, Arequipa and other major cities. Doctors are also usually available to make home visits when necessary.

IS THERE HOT WATER IN ALL HOTELS?

All the hotels we provide will have hot water available, sometimes, for example: homestays and in the Amazon, hot water may not be available, but hygiene services will be adequate and clean.

DO WE HAVE THE OPPORTUNITY TO WASH THE CLOTHES IN ANY OF THE HOTELS?

If the hotel does not offer a laundry service, you can usually find one near the hotel. Usually, these external services are quite affordable and require 24 hours for delivery.

WHAT KIND OF ACCOMMODATION DOES LIVE PERU USE?

We offer family homes in a variety of areas; our most popular places are located in the Sacred Valley and Taquile Island on Lake Titicaca. The magic of this experience is that you have the opportunity to live one day, experience the lifestyle and enjoy the food they prepare.

WHAT CAN YOU EXPECT FROM A HOME?

These offer a great experience to enjoy the daily life of the Andean villages; the accommodations are very basic, but comfortable. In your room you will find single beds, the bathroom (shared) the accommodation is simple, but the hosts will make you feel as comfortable as possible, serving you deliciously prepared food and sharing their lives with you.

ARE THERE BAGGAGE LIMITS FOR THE TRAIN TO MACHU PICCHU?

All passengers traveling on the train to Machu Picchu only have a limit of 7kgs (15.5 lbs).

HOW MANY PEOPLE ARE ALLOWED ON THE INCA ROAD?

There are a total of 500 passes for the Inca Trail every day. This includes hikers and all staff.

HOW ADVANCED SHOULD BE MADE RESERVATIONS FOR THE ROAD OR CAN YOU WAIT UNTIL YOU COME TO CUSCO?

It is advisable to make a reservation at least 12 weeks in advance. This is particularly important if you plan to arrive in Cusco during the high season (April-September)

HOW CAN I KNOW IF THE DATES I WANT FOR THE INCA ROAD ARE AVAILABLE?

You can check the official Machu Picchu website here and then select the «Queries» tab. Finally, select your dates.

IF THE INCA ROAD IS ADDED FOR THE DATES I WANT, ARE THERE OTHER TREKKING OPTIONS?

Yes, don’t worry, we can offer you other options. We offer walks on Salkantay Trail, Lares Trek and a 4-day and 8-day option in Choquequierao.

WHAT DO WE DO FOR DRINKING WATER?

During the first day and a half, you can buy water approximately every two hours along the path, then the camps will provide boiled water for everyone to fill their bottles during breakfast, lunch and dinner.

CAN I HAVE A SHOWER ON THE ROAD?

Unfortunately, not, however, in the last camp there are showers available for 10 soles per person.

LIVE PERU PROVIDES ALL THE EQUIPMENT NEEDED FOR THE TREK?

We offer new, single and double tents, as well as camping pads, pillows and all items.

WHAT KIND OF FOOD WILL BE SERVED ALONG THE ROUTE?

For breakfast, we serve bread, jam, coffee and tea. Lunch and dinner will consist of soups followed by a main dish of fresh trout, chicken or beef; of course, there is no problem to accommodate vegetarians.

HOW LONG AND WHY DISTANCE WILL WE WALK EVERY DAY?

On average, you will walk six to nine hours a day and the distance traveled will be about 10 km.

HOW MUCH DO I RECOMMEND TO GUIDES, CARRIERS AND KITCHENS?

While the tip is a personal preference, we certainly encourage you for excellent service. A general guideline to consider is:

  • Tourist guides (2 to 7 USD per day per person)
  • Porters (2 to 5 USD p / d p / p)
  • Cook (2 to 5 USD p / d p / p)

Tips for tips depend on the number of people in your group. The more people, less to pay, since the cost divided between the groups.

IS TRAVEL INSURANCE NECESSARY?

We always recommend travel insurance for your own benefit and protection. If you are interested in buying your own travel insurance, we work with Squaremouth and can offer you very competitive rates, they can cover you for trip cancellation, medical expenses and other important insurance elements, which in turn gives you peace of mind.

WHAT DOES A PRIVATE TOUR MEAN?

It means that the tour is strictly only for you or your group. This means that you will have your own transportation, driver and guide just for you. For activities such as domestic flights, you will share it with other people.

HOW ADVANCED SHOULD I RESERVE?

Early booking (4 months or more recommended) is especially important for travelers visiting during the dry season, from June to August. In addition, when booking vacations well in advance, they increase the chances of us organizing domestic flights with a better price, within Peru. Travelers who visit outside these busy months are advised a 2-3-month notice. In addition, we generally recommend that you wait to book your international flights until your route is confirmed.

CAN I CREATE MY OWN PACKAGE?

Yes absolutely. Each of our packages is highly customizable to suit your preferences and wishes.

WHAT IS THE PROPER AMOUNT TO TIP SERVICE PROVIDERS?

It is customary in Latin America to tip service providers. The amount is entirely a personal preference; however, here is an average guideline:

  • Waiters (10%)
  • Local tour guides (10 to 40 USD daily per group)
  • Drivers (10 to 30 USD daily per group)
  • Transfer driver (5 USD)
  • Porter (Inka Trail) ( 5-10 USD each daily per group)

A number of the superior hotels include a 10% gratuity in the cost of your room.

ARE YOUR DRIVERS PROFESSIONAL QUALIFIED AND TESTED?

All our clients travel in a new, safe and comfortable van with one of our professional drivers. Do not worry about road trips while traveling with us, you will be in good hands.

IS A VISA REQUIRED TO TRAVEL TO PERU?

Citizens of most countries of America and Western Europe do not require visas to enter Peru. Information about Peruvian consulates and embassies abroad can be found at www.rree.gob.pe.

IS THERE ANY SPECIAL RESTRICTION OR PASSPORT ADVICE FOR TRAVELING IN PERU?

Your passport must be valid for at least 90 days after your date of departure to Peru. However, we recommend traveling with six months of validity in your passport. If you are receiving a renewed passport before traveling to Peru, you need to bring your previous passport or a copy along with your new passport.

WHAT SHOULD I DO WITH THE EMIGRATION PAPER (ANDEAN MIGRATION CARD) THAT I RECEIVED AT THE BORDER?

It is very important to keep this document until you cross the border to return to your home country. Preferably, keep this paper safe along with your passport.

WHAT TO BRING

  • Passport (with photocopies)
  • Travel insurance (with photocopies)
  • Airline tickets (with photocopies)
  • USD cash and travelers’ checks, credit or debit card
  • Cultural Immersion Itinerary and ‘Pre-Travel’ information
  • Any entry visas or vaccination certificates required
  • Camera and film
  • Reading/writing materials
  • Binoculars
  • Sun protection cream
  • Insect repellent
  • Sun hat
  • Sport sandals
  • Sunglasses
  • Watch or alarm clock
  • Purification tablets or filter (optional)
  • Ear plugs
  • First-aid kit (should contain lip salve, Aspirin, Band Aids, charcoal tablets(carbon), anti-histamine, Imodium or similar tablets for mild cases of diarrhea, re-hydration powder (Gatorade), and any extra prescription drugs you may be taking)

TREKKING CLOTHING & ITEMS

If you are doing the Inca trail, the Salkantay trek or any other trekking excursion; it is important to bring:

EQUIPMENT
  • Sleeping bag (can be rented locally for approx. $10 USD)
  • Cover for backpack
  • Inner sheet for sleeping bag
  • Basic first aid kit
  • Refillable water bottle
  • Hiking stick
  • Small towel
  • Wet wipes and pocket tissues
  • Sunglasses
  • Sun cream or block
  • Lip balm
  • Flash light
  • Strong plastic bags to help keep gear dry
  • Anti-inflammatory tablets (e.g. Ibuprofen)
  • Camera
CLOTHES
  • Fleece top
  • Windproof/waterproof jacket
  • Shirts / t-shirts
  • Sun hat
  • Pair of shorts
  • Hiking / track pants
  • Hiking boots/ sturdy walking shoes
  • Light sandals (not for hiking)
  • Wool hat
  • Mitts or gloves (can be bought in Cusco)
  • Socks
  • Underwear
  • Rain poncho
  • Swim wear (hot thermal springs)
IS IT SAFE TO TRAVEL THROUGH PERU?

While traveling with Live Peru you will always be in good hands; However, we realize that we cannot be with you 100% of the time. All travelers should do is take the same normal precautions as when traveling to any tourist destination.

In the cities:

  • Take the normal precautions to guard against purse snatchers.
  • Carry a copy of identification documents. Keep originals and your valuables in the safety deposit box of your hotel.
  • Carry valuables discreetly. Do not carry large amounts of cash.
  • Keep an eye on your bags and luggage.
  • Do not exchange money out in the street.
  • Never wear flashy jewelry.

Prohibitions:

It is terminally prohibited to photograph airports, military bases, areas near electricity pylons and police stations.